Many agencies are also receiving an increased number of complaints, due in large part to more people being home, walking their neighborhoods, and having more time to notice details about their city. While this can be overwhelming to a department that is already stretched thin, these complaints mean you have an audience that is paying attention. Now is a prime time to communicate with your residents and educate them — they are already engaged and more likely to hear your message. Whether that message is conveyed through social media, email notifications, mailers, or other means depends on the agency, but by all means reach out.
-Founding Partner, Curtis Wright
Founding Partner Publishes Article in Western City Magazine – Code Enforcement During a Pandemic: Lessons Learned
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